1. Scope
This policy explains how NovAPI handles refunds and cancellations for digital services and API-related purchases.
2. Applicable services and purchases
It applies to all paid services purchased directly from us. Any service-specific terms agreed in writing will also apply.
3. How to request a cancellation
Submit a request through our contact page with the inquiry type “Billing and Refunds”, including your name, email used for purchase, transaction reference, date, and the reason for your request.
4. Refund eligibility
Each request is reviewed against the situations below. Where a service has been partly delivered, we may offer a proportionate refund based on the work or usage not yet provided.
5. Duplicate payments
If you were charged more than once for the same purchase, the duplicate amount will be refunded after verification.
6. Failed payments
If a payment failed but money was debited from your account, it is usually reversed automatically by your bank or payment provider. If it is not reversed, contact us with the transaction details and we will help you follow up with the payment provider.
7. Successful payment, service not activated or delivered
If your payment succeeded but we were unable to activate or deliver the purchased service, you are eligible for a refund of the amount paid for the undelivered service.
8. Change-of-mind cancellations
If you cancel before work on a service has started, we will review the request for a refund. Once delivery or usage has begun, amounts for delivered work or consumed usage may not be refundable, as disclosed at the time of purchase.
9. Subscriptions
If a service is sold on a recurring basis, you may cancel future renewals at any time before the next billing date; access continues until the end of the paid period.
10. Review and communication
We acknowledge refund requests by email, review them, and inform you of the outcome. Approved refunds are issued to the original payment method through our payment provider.
11. Processing timelines
Once a refund is approved and initiated, the time for it to appear in your account depends on your bank or payment provider.
12. Refund contact
For questions about this policy, use our contact page or email info@novapi.in. For technical or service issues, email support@novapi.in.