1. Electronic delivery
All services from NovAPI are digital and delivered electronically. No physical goods are shipped, so no shipping charges or physical delivery apply.
2. How access is communicated
After your purchase or agreement is confirmed, we notify you by email with the next steps, access details, or a schedule for delivery of the agreed work.
3. Credentials and documentation
Where a service includes API credentials or documentation, these are shared securely with the contact you nominate. Please keep them confidential.
4. Activation and delivery timelines
Timelines depend on the service and scope and are communicated to you before or at the time of purchase.
5. If access is delayed
If you have not received the expected access or update within the communicated timeline, please contact us with your transaction reference.
6. If you cannot access a purchased service
Contact us with details of the issue. If we cannot deliver a service you paid for, our Refund and Cancellation Policy applies.
7. Support and escalation
For questions about this policy, use our contact page or email info@novapi.in. For technical or service issues, email support@novapi.in.