1. Introduction and scope
This Privacy Policy explains how NovAPI handles personal information when you visit novapi.in, contact us, or use our services. It applies to website visitors, people who submit inquiries, and customers.
2. Business identity and contact information
For questions about this policy, use our contact page or email info@novapi.in. For technical or service issues, email support@novapi.in.
3. Information we collect
- Information you provide: name, email address, phone number (optional), company name (optional), and the content of your messages.
- Customer information needed to provide and bill for services.
- Technical information automatically recorded by our hosting infrastructure.
4. Contact form and inquiry information
When you submit the contact form, we use the details you provide to respond to your inquiry and keep a record of our communication. Required fields are marked; optional fields can be left blank.
5. Technical information and server logs
Like most websites, our hosting provider may record technical data such as IP address, browser type, pages requested, and timestamps, for security, troubleshooting, and service operation.
6. Cookies and similar technologies
This website does not currently use advertising cookies. Essential technical storage may be used by our hosting provider to deliver the site. If we introduce analytics or other cookies, this policy will be updated.
7. Purposes and basis for processing
- Responding to inquiries and providing support (at your request).
- Providing and billing for services under an agreement with you.
- Securing and operating the website (legitimate interest).
- Complying with legal obligations.
8. Data sharing and service providers
We do not sell personal information. We may share it with service providers who help us operate (for example hosting, email, or payment providers), only as needed to perform their services, and where required by law.
9. Data retention
We keep personal information only as long as needed for the purposes described above, including legal, accounting, and dispute-resolution requirements, and then delete or anonymise it.
10. Data security practices
We use reasonable technical and organisational measures, including HTTPS encryption for this website, to protect personal information. No method of transmission or storage is completely secure.
11. International data transfers
Our service providers may process data on servers located outside your country. Where this happens, we rely on providers that apply appropriate safeguards.
12. Your rights
Subject to applicable law — including India's Digital Personal Data Protection Act, 2023 where it applies — you may request access to, correction of, or deletion of your personal information, withdraw consent, and raise a grievance. Contact us through the contact page to make a request.
13. Children's privacy
Our services are intended for businesses and are not directed at children. We do not knowingly collect personal information from children.
14. Policy updates
We may update this policy from time to time. The effective date at the top shows the latest version.
15. Privacy contact
For questions about this policy, use our contact page or email info@novapi.in. For technical or service issues, email support@novapi.in.